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Frequently asked questions
Most frequent questions and answers
To book a car on Metta, you must create a Metta account, be 18 years old or older in the US, 21 years old or older in the UK, 23 years old or older in Canada, have a valid driver’s license, and get approved to drive on Metta Motors. When you’re booking your first trip, you’ll go through a quick approval process by entering your driver’s license and some other information. In most cases, you’ll get approved immediately, and you’ll be set for all future road trips, day trips, and business trips!
No, you don’t need personal insurance coverage to book a car on Metta.
In fact in the US, any personal insurance you may have that covers damage to the host’s vehicle would kick in before our partners’ protection plan, except in limited situations for trips booked in Maryland. When booking a car in the US, you’ll choose between three protection plans — Premier, Standard, or Minimum — to get the level of coverage that’s right for you. With each plan, you’re covered with third-party automobile liability insurance.
When booking a car in Canada, you’ll choose between three protection plans — Premier, Standard, or Minimum.
When booking a car in the United Kingdom, you’ll also choose between the Premier, Standard, and Minimum protection plans.
Yes, multiple guests can drive the car you book on Metta, as long as they are all approved to drive. The primary driver (whoever booked the car) can add additional drivers with no fees or additional charges. Only the primary driver can request to add drivers; Metta hosts cannot do it for you. We encourage you to request to add additional drivers before your trip starts, though guests in the US and Canada can request to add a driver while a trip is in progress.
To speed up the process, have your additional driver create a Metta account and get approved to drive before you request to add them. All drivers must have a valid driver’s license and meet the age requirements for the car you’ve booked. You can request to add drivers via the “Trips” tab in the Metta app without additional driver charges or extra costs.
You can cancel and get a full refund in 24 hour before your trip starts. If you book a trip with less than 24 hours’ notice, you have one hour after booking to cancel free of charge. If you cancel after the free cancellation period ends, you will be charged a small cancellation fee.
In the rare event a host cancels, you’ll be notified immediately so you can book another car, or we’ll help you find one. Your refund can be temporarily held to expedite rebooking, or the funds can be returned to your bank account — your choice.
If there’s an emergency or an issue with the car, call our emergency roadside assistance provider, available 24/7. We’ll make sure you’re safe, then help you get back on your way.
Yes, we offer delivery to travel hubs like airports, train stations, and hotels, or to custom delivery locations.
In some cases like depend on the distance we offer free delivery, while sometimes we just charge you a small delivery fee.
